Privacy Policy
Your privacy is paramount to us. This policy explains how UK ETA Portal collects, uses, and protects your personal data when you use our visa application services.
1. Overview
This Privacy Policy explains how Travel Gate, operating under the brand UK ETA Portal (“UK ETA Portal”, “we”, “us”, or “our”), collects, uses, and safeguards personal information when you use our website and services (the “Services”).
By accessing or using our Services, you acknowledge and accept the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information that you provide directly to us, including when you interact with our Services to:
- Submit an ETA application
- Provide passport details
- Share travel-related info
- Contact customer support
- Process payment and billing
Depending on the services requested, we collect:
- • Full name, email, phone, and address
- • Date and place of birth
- • Citizenship and nationality
- • Occupation details
- • Passport information & images
- • Travel history & declarations
- • Background information
- • Payment and billing details
2.2 Information Collected Automatically
We may also collect information automatically, including:
- IP address and approximate geographic location
- Device type, browser type, and operating system
- Navigation patterns and click activity
- Referring and exit URLs
- Cookies and similar technologies
You may manage cookie preferences through your browser settings.
3. How We Use Your Information
We use collected information to:
4. Sharing and Disclosure
We may share personal information with trusted third parties for service purposes, including:
- Payment service providers for secure transactions
- Technology partners (hosting, analytics, and IT support)
- Government or immigration authorities for processing
- Legal bodies when required by law or government request
5. Data Security
We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls. While we take reasonable steps to safeguard your data, no system can be completely secure. You provide information at your own risk.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete application processing, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Data that is no longer required is securely deleted or anonymized.
7. Data Transfers
Your information may be processed and stored in countries outside your place of residence. We take reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
8. Your Rights
Depending on your location, you may have the right to: Access, update, or correct your personal information; Request deletion of your data; Restrict or object to certain types of processing; Request a copy of your data (data portability); Withdraw consent where processing is based on consent. Submit requests using the contact details below.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. Users should review the privacy policies of external sites independently.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after updates constitutes acceptance of the revised policy.
11. GDPR Compliance
Users located in the EEA have rights under the General Data Protection Regulation (GDPR), including access, correction, and deletion of personal data, as well as the right to lodge complaints with a supervisory authority.
12. CCPA Compliance
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of collected personal information. UK ETA Portal does not sell personal information.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at [email protected]. We aim to respond to all inquiries promptly.
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