By accessing and using our website and services for UK Electronic Travel Authorization (ETA) application assistance, you agree to this Refund Policy along with our Terms of Service.
When you submit an application through our platform, you confirm your agreement to this Refund Policy. Once payment is completed, your application enters our processing queue immediately.
Please be aware that once your application is forwarded to the UK authorities, all payments become non-refundable regardless of the result or any change in your travel plans.
Refunds are determined based on the current stage of your application:
A full refund may be granted if your request is canceled before any review or processing has started. This may include:
All requests are subject to verification.
If your application is already being handled (e.g., under review or requiring corrections), a partial refund may apply:
This partial refund covers the manual review and validation work already completed.
Once your application has been submitted to the UK government, it is considered fully processed and no refunds will be issued. This applies regardless of:
Refunds are assessed individually per applicant in cases involving multiple travelers.
All processing types (Standard, Priority, and Fast Track) follow the same refund conditions.
Our responsibility is limited to reviewing and submitting your application accurately based on the information you provide.
If you believe you qualify for a refund because of a duplicate payment, technical payment issue, or because your application has not yet been processed/submitted, please click the button below to start your refund request.
Note: You are required to log in to your account to process a refund request.
Eligible refund requests are reviewed within 24–48 hours.
Approved refunds are issued to the original payment method within 5-10 business days, depending on your bank or payment provider.
This policy applies to all processing options, including Standard, Priority, and Express.