UK ETA Portal

Refund Policy

By accessing and using our website and services for UK Electronic Travel Authorisation (ETA) application assistance, you agree to this Refund Policy along with our Terms of Service.

Last Updated: April 2, 2026

1. Acceptance of Terms

When you submit an application through our platform, you confirm your agreement to this Refund Policy. Once payment is completed, your application enters our processing queue immediately.

Please be aware that once your application is forwarded to the UK authorities, all payments become non-refundable regardless of the result or any change in your travel plans.

2. Nature of Our Service

Our fees cover administrative support, including manual verification, data validation, and submission assistance. We are an independent third-party service provider and are not affiliated with the UK government. Decisions regarding ETA approvals or rejections are made solely by the relevant authorities.

3. Refund Eligibility

Refunds are determined based on the current stage of your application:

a. Before Processing (Full Refund)

A full refund may be granted if your request is canceled before any review or processing has started. This may include:

Duplicate transactions
Technical errors during payment or submission
Immediate cancellation prior to any work being performed

All requests are subject to verification.

b. During Processing (Partial Refund)

If your application is already being handled (e.g., under review or requiring corrections), a partial refund may apply:

Government Fee: Fully refundable
Service Fee: 50% refundable

This reflects the work already completed by our team.

c. Submitted to Authorities (No Refund)

Once your application has been submitted to the UK government, it is considered fully processed and no refunds will be issued. This applies regardless of:

Application outcome (approved or rejected)
Processing status (pending or completed)
Changes in personal travel plans

4. Important Notes

Refunds are assessed individually per applicant in cases involving multiple travelers.

All processing types (Standard, Priority, and Fast Track) follow the same refund conditions.

Our responsibility is limited to reviewing and submitting your application accurately based on the information you provide.

5. Processing Time for Refunds

Eligible refund requests are reviewed within 24–48 hours

Approved refunds are issued to the original payment method within 3–7 business days, depending on your bank or payment provider

6. Final Statement

Once an application has been submitted to the UK authorities, our service obligation is fulfilled. We do not have control over government decisions, processing times, or outcomes, and therefore cannot provide refunds after submission.